FREQUENTLY ASKED QUESTIONS

This page provides help with the most common questions about TAYLOR'D Overland rentals.

What are TAYLOR’D Overland’s hours of operation?

Monday - Friday 9 AM - 5 PM, Saturday 9 AM - 1 PM. All overland vehicle rentals must be picked up and dropped off during business hours. Late fees will apply if vehicles are kept beyond their rental period. If you think you are going to need more time, let us know as soon as possible. We are reasonable people and will do what we can to accommodate.

Where do I pick up my overland vehicle rental?

What is the minimum rental period for overland vehicles and trailers?

The minimum rental period is three nights, with a maximum of 30 days.

Does TAYLOR’D Overland require a credit card to rent overland vehicles, trailers, and equipment?

Yes. It is just part of the rental business and protecting our assets and operations. You can pay the balance with cash or debit card, but we will not release any rental items without a credit card for booking deposits and damage deposits.

Is a deposit required to reserve an overland vehicle or trailer?

Reservations for vehicles and trailers requires a $500 deposit. Once a reservation is made customers are subject to the cancellation terms found in our rental policies. The remaining balance is due on the day of pick up.

Do you require a damage deposit?

A damage deposit of $1,000.00 is required via credit card with your full payment prior to pick up. Your liability is not limited by the amount of the Damage Deposit. You are responsible for the full amount of all damages, rental charges, or Loss of Use caused in addition to the Damage Deposit. Your deposit will be returned, minus any damages, rental charges or Loss of Use, within 7 days after the vehicle is returned. It is the responsibility of the customer to ensure that there is enough credit limit to cover the damage deposit, full payment, and any other fees. No refund will be given at the time of pick-up if a suitable credit card is not presented.

What if I cancel the reservation?

Rental reservations cancelled 30 days or more prior to the pick-up date will not be charged. Rental reservations cancelled 14 days or more prior to the pick-up date will be charged $250. Rental reservations cancelled 7 days or more prior to the pick-up date will be charged 50% of the rental reservation amount. Rental reservations cancelled 6 days or less prior to the pick-up date will be charged the full price of the rental reservation amount. While we understand that plans can and do change, often due to unforeseen and sometimes unpleasant events, our cancellation terms are final and binding. We highly recommend all rental clients consider purchasing traveler’s insurance to protect themselves from last-minute cancellations.

How old do I have to be to drive an overland rental vehicle or tow a trailer?

All drivers and trailer towers must be 25 years of age or older and have a valid license for the entire length of the rental period. Driver’s licenses cannot be subject to any restrictions or suspensions that would not allow you to drive our vehicles or trailers.

Do you show us how to use the overland vehicles, trailers, and equipment?

Sure do. Through digital, hardcopy and in-person demonstration, you will have the opportunity to learn how to use our rentals prior to your trip.

How many people can travel in your overland vehicles?

  • Jeep Wrangler JL Rubicon: Seats 5, sleeps up to 5 (2 in roof top tent, 2-3 in annex tent if added).
  • Land Rover LR4: Seats 5, sleeps up to 5 (2 in roof top tent, 2-3 in annex tent if added).
  • Toyota Tacoma TRD Pro: Seats 5, sleeps up to 5 (2-3 adults in roof top tent, 2 in annex tent if added).
  • Dodge Ram 2500 AEV: Seats 5 and sleeps 2 (platform queen size bed)

Seating is according to how many seat belts are available in each vehicle. You can always add awning walls or bring along our ground tent to sleep more people. Extra camping gear is available for rent to accommodate the number of people in your party.

Can I take TAYLOR’D Overland vehicles off-road?

Jeeps, Land Rovers, 4Runners, Tacomas and Rams can go a lot of places “off-road”. Due to the broad definition of off-road held by many people, these rental vehicles are not intended for off-road use. Driving on unimproved roads, high clearance, closed roads, 4x4 trails, tracks, rock crawling, river crossings, mudding, soft sand, saltwater or brackish water are not permitted at any time. You are allowed to drive on maintained public dirt roads (forest , state or county roads) at your leisure. If you travel in a restricted area you will be liable for all damages to vehicle, tires, windshield, additional equipment, and towing costs, along with any additional expenses resulting from breakdown or accident. Always use your head, do not go down the path if you have the slightest of doubt. Remember, off-road travel is not covered under insurance coverage, and you must acknowledge that you understand this when signing the rental contract. You also are taking 100% financial responsibility for the rental, regardless if insurance covers the damage or loss.

Is insurance included?

No. You must provide proof of insurance (auto liability, collision and comprehensive) covering you, us and the Vehicle. See the Rental Terms & Conditions for more details. If you would like to purchase separate coverage, we offer multiple options during the booking process.

What about travel insurance?

This is something you should consider. You never know when the unexpected will pop up, so it is best to be prepared. Especially when overlanding to remote locations. You never know when you might need some help or a rescue team.

Can the vehicles be driven into Mexico or Canada?

Sorry, but NO. Our overland rental vehicles are not allowed for international travel at this time.

Can I get picked up from my location?

Maybe. Give us a shout or shoot us an email to let us know what you have in mind.

What if something happens to the windshield or tires?

Windshield damage is the responsibility of the renter. Make sure to note prior damage before you take possession of the vehicle. Damage to tires and the cost of puncture repairs is the responsibility of the renter.

What if something happens to my personal property?

You release us, our agents and employees from all claims for loss of, or damage to, your personal property or that of any other person, that we received, handled or stored, or that was left or carried in or on the Vehicle or in any service vehicle or in our offices, whether or not the loss or damage was caused by our negligence or was otherwise our responsibility.

Can the overland rental vehicle or trailer be picked up early or returned at a later time than specified in the reservation?

You bet, early pick-up (before 10AM) is possible for $150. Late drop-off (after 5PM) is possible for $150. Both are subject to availability and must be agreed upon prior to picking up your vehicle.

Can I rent an overland vehicle or trailer one way?

Depends on where you are going. Let us know what you are thinking, and we will let you know if we can do it and how much it will cost.

Does the rental include a satellite phone?

No, but one can be added to your rental reservation for a fee. See booking details for more information.

Are taxes required on rentals?

Yes. All rentals are subject to Texas’ state and local taxes.

How many miles can I drive the overland rental vehicle?

You can drive it as far as you want to pay for! The daily rental rate includes 200 miles per day. If you exceed the total miles allowed per your reservation (daily mileage X # of days), you will be charged $0.50 per mile over the total amount. You can also purchase additional miles at the time of booking.

Is there a reduction in the daily rate for longer rental periods?

It is possible. Each vehicle is handled differently and may have special rates, offers or packages that decrease the daily rental rate.

Are camping permits required?

All depends on where you are going. You will want to check with the destination you are headed to to confirm any permits that may be required.

It says your are fully booked for an overland vehicle I want to rent at a certain time, what should I do?

Give us a shout! You never know what might be going on. Someone could cancel, we might be able to move some reservations or we might be gearing up a new vehicle just for you!

Are your overland vehicles, trailers and rooftop tents made for the kids?

Better believe it! That is a big part of why we do this. Get the kids involved and see how much they love being outdoors and playing in our tents, trailers and vehicles. All our overland vehicles accept child seats.

We are new to overlanding; can we survive?

You bet! Do not overthink it, or get overwhelmed. We are here to help. We will make sure you know how to operate all of the gear, equipment and vehicle before you set off for you next adventure with us!

How much room do the vehicles provide for our clothes, food and other gear?

Just depends on the details of your trip. Number of people, length of your trip, and seasonal factors all play a part in what and how much you can take with you on your trip. Overlanding is not just about cool vehicles and equipment, it is also about planning an awesome experience without needing to bring the entire house. If you have questions or concerns, shoot us an email or give us a call, we will help you through the process and discuss with you on how to pack for an overlanding trip.

What the heck is a roof-top tent?

Simple answer, a tent on the roof. Seriously though, roof-top tents are a product of those who have traveled long distances and required a more suitable place to sleep than in the back seat of an SUV or truck. Whether in the Outback of Australia, or the Serengeti of Africa, roof-top tents have popped up as a necessary item when overlanding. You can pretty much set up camp wherever, as long as it is legal and you are not trespassing. We provide one of the best on the market and they are easy to set up, access and put away. They include a mattress, zip up windows, rain-fly and a ladder to climb up with. Pretty cool, right? Check them out here.

Where can I camp?

That is up to you. Wherever your desire takes you. Consider public lands in state or national parks, BLM or National Forest, as well as private parks or if you prefer the parking lot of a luxury resort (better check on this one, not sure the 4 Seasons will be okay with that!)

Can I wait until the last minute to reserve a vehicle?

Sure, but do not be upset if one is not available. Vehicles will book quickly, especially during peak seasons. Plan ahead and reserve early. You will want to anyways to ensure you have an enjoyable experience.

What do I do if break down when renting an overland vehicle rental?

In the event of any mechanical issues, please contact us immediately. If your vehicle becomes inoperable, we will provide you with a replacement vehicle if one is available. In the unlikely event that the vehicle cannot be fixed or replaced, we will refund the remaining days of the rental agreement and assist you in reaching your nearest destination.

Woops, I got into an accident, what do I do?

Make sure to take care of matters at the site of the accident, including getting the information from the parties involved such as license plates, driver's license number, insurance information, etc. Most importantly make sure to have the police come to the site of the accident and provide an accident report. Also, call us as soon as possible to report the accident so that we can help you through any incidents.

What Am I responsible for when renting a Vehicle?

You are required to use the correct fuel and protect the vehicle against inclement weather. Failure to do so will result in damages due to the customer. While our vehicles have off-road/snow tires and four-wheel drive it is important to use your best judgment when assessing road conditions and possible hazards. We require that each vehicle be returned in a clean and respectable state, without excessive mud, dirt, dust etc. A cleaning fee will be charged to the customer if the vehicle is returned in a state that requires substantial cleaning. We replace and rotate our tires on a regular basis due to normal wear and tear. All other damages incurred to the wheels and tires are the customer's responsibility. Please use caution when driving on unsealed surfaces, as tires can and do fail, especially if driven at high speed or in a reckless manner. Any new damage to the windshield is the responsibility of the renter. 'Pin-striping' to the paint occurs when the vehicle makes contact with brush on overgrown roads. Substantial wear and tear to the paint will result in a detailing fee. Mindfulness of the vehicles dimensions and road conditions can eliminate this issues: When in doubt use a spotter. You are responsible for all equipment included with the vehicle, whether lost or damaged. We require that each vehicle be returned with a full tank of gas and in a clean and presentable state (without excessive mud, dirt, dust, etc). A fee will be charged if the vehicle is returned with less than a full tank of gas and/or if the vehicle requires substantial cleaning. Fees may vary depending on the amount of labor required to return the vehicle to our rental standards. If covered in thick mud/dirt, we recommend simply washing the vehicle down in a car wash bay before returning it.

We want to rent multiple vehicles, or rent a vehicle and trailer, any discounts?

You bet. Check out our rentals for more information on multi-unit discounts.

Can I smoke in TAYLOR’D Overland vehicles, trailers, or tents?

Nope. If you do, it will cost you a minimum of $500 per unit rented.

Can I leave my vehicle at TAYLOR’D Overland headquarters while renting your overland vehicles?

Unfortunately you can not.

Why overland with TAYLOR’D Overland?

Because we want you to experience overlanding the best way possibly, fully equipped and fully capable. We pride ourselves on our customer service, awesome vehicles, extensive gear offering and overall commitment to a quality overland experience.

I’ve got a question, how to get in touch?

Email us atcs@taylordoverland.com, Facebook message us @taylordoverland or call us at 844-TAYLORD

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