Shipping policy

ALL PRODUCTS SHIP FROM THIRD-PARTY WAREHOUSES OR FROM OUR HEADQUARTERS IN HUDSON OAKS, TEXAS

If you order online before 12 PM Central Standard Time, M-F, your orders will ship out the same day. Orders placed online Friday afternoon through Saturday, will ship the following Monday. We do not ship on major holidays unless stated otherwise.

We try to maintain a current inventory. Sometimes we run out of stock before our website updates. If you place an order for an out of stock item, we will notify you immediately about the situtation.

Immediately after you place an order you will get an order confirmation email. Your shipping information and tracking number will be emailed to you once your order has shipped.

WE MAY SHIP SOME ORDERS VIA FREIGHT

Items such as Front Runner Roof Top Tents, Drawer Systems, and some large orders will ship via freight.

PLEASE TAKE NOTE: Any additional freight services and the associated charges are the customers responsibility. Immediately after you place an order you will get an order confirmation email.

Your freight tracking information and your carrier’s contact info will only be emailed to you once your order has shipped.

SHIPPING DAMAGE

It happens. While our packaging is designed to keep your gear safe on it’s journey to you, every once in a while there’s an accident - a forklift mishap, or a pallet tipped, or a delivery driver having a bad day (you’ve probably seen those YouTube videos!). If this happens to one of your packages, don’t worry, we’ll make it right.

Please CONTACT US immediately.

If the damage is bad and it is obvious the products inside the package are damaged, DO NOT SIGN for the item and REFUSE THE DELIVERY. If you sign, the package is yours and you've accepted it as is. If you notice there is damage to the shipping container but are not sure if the products inside are ok, you can still refuse the package, or sign for the package and MAKE NOTE OF THE PACKAGING DAMAGE on the slip. Do NOT ACCEPT ANY DELIVERY without WRITING DOWN THE DETAILS OF THE DAMAGE on the delivery form first! Shipping companies will not satisfy an insurance claim without the damage noted by the customer.

SHIPPING OUTSIDE THE U.S.A.

Your country may require you to pay import fees, customs, broker fees, duties and/or value added taxes (VAT).  These costs are not included in the live shipping rate quoted during checkout. These potential charges are the sole responsibility of the customer.